Terms and Conditions

These terms apply when you register for or buy a pass, ticket or product from Industrial Connect Group Ltd (company number 12497815, registered office International House, 6 South Molton Street, London, W1K 5QF), including under the Decarb Connect name. In these terms, we, us and the organiser mean Industrial Connect Group Ltd. You and the delegate mean the person or business booking, and the person attending. By registering you agree to these terms.

1. Booking and payment

• Payment is due in full at registration. Prices are shown before VAT or equivalent local tax, which we add where it applies.
• If you want to pay by invoice or bank transfer, contact hello@industrialconnectgroup.com before registering. We may refuse admission if we have not received payment.
• Early bird and team discounts need payment at registration and before any stated cut-off date. You cannot combine discounts with other offers unless we say so in writing.
• If you book at the wrong rate we may invoice you for the difference.

2. Substitutions

• Digital events: you may send a substitute if you tell us at least 7 days before the event. You cannot swap once the original delegate has logged into the platform.
• In-person and hybrid events: you may send a substitute if you tell us at least 14 days before the event.

3. Cancellations and refunds

• Digital events: you cannot cancel after booking. You may ask to transfer your pass to another of our events, and we will consider the request.
• In-person and hybrid events: if you cancel in writing at least 14 days before the event we will issue a credit note for 90% of the fee. This reflects a 10% administration fee. You can use the credit note against another of our conferences within 12 months. We do not issue credit or refunds for cancellations made later.
• We do not give cash refunds except where these terms or the law require it.
• If you are a consumer (an individual booking outside your trade or profession), you may have statutory rights that these terms do not remove. Contact us if you think they apply.

4. Changes, postponement and cancellation by us

• We may change the programme, speakers, topics, venue, dates or format. We will post updates on the event website and, where practical, email delegates.
• If we postpone an event or move it online and you cannot attend the new arrangement, you can choose a credit note for the amount you paid, to use on a future event or product within 12 months.
• If we cancel an event, we will offer a credit note or a refund of the fee you paid. We are not responsible for your travel, accommodation or other costs.

5. Delegate conduct

We may refuse entry to, or remove, anyone who behaves in a way that is unsafe, abusive, discriminatory or disruptive, or who breaches venue rules, without refund. Delegates must follow health, safety and security instructions at the venue.

6. Photography, video and your data

We may film and photograph in-person events for promotion and records, as set out in our Privacy Notice. Tell the event team or email us if you do not want to appear. We use your personal data as set out in our Privacy Notice.

7. Intellectual property

We and our speakers and partners own the content of our events, websites and materials. You may not record, copy, resell or distribute event sessions or materials without our written permission. Delegate lists and contact details are for your own business networking and must not be used for bulk unsolicited marketing.

8. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot be limited by law.
• Subject to that, we are not liable for loss of profit, revenue, business or opportunity, or for any indirect or consequential loss.
• Subject to the first point, our total liability to you for all claims connected with a booking is limited to the fees you paid for it.
• We are not liable for failing to perform, or for delay, where the cause is outside our reasonable control. Examples include epidemic or pandemic, government restrictions, extreme weather, fire, strikes, power or network failure, venue closure, terrorism and travel disruption. In that case section 4 applies.
• These limits apply to business customers. If you are a consumer, they apply only to the extent the law allows.

9. General

• These terms and any dispute connected with them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Consumers living elsewhere in the UK keep the right to use their local courts.
• We may update these terms. The version in force when you book applies to that booking.
• If a part of these terms is found to be unenforceable the rest stays in force.
• Contact us at hello@industrialconnectgroup.com.