Privacy Notice

This notice explains how Industrial Connect Group Ltd uses personal data. It applies to our websites, events (in person and digital), newsletters and other services, including those we run under the Decarb Connect name.

Who we are

We are Industrial Connect Group Ltd, a company registered in England and Wales (company number 12497815), with our registered office at International House, 6 South Molton Street, London, W1K 5QF. We are the controller of your personal data. Our ICO registration number is ZA728511.

Contact us on hello@industrialconnectgroup.com or at the address above.

What we collect

Depending on how you deal with us, we collect:

• Identity and contact details: name, job title, employer, business email, phone number and postal address.
• Registration details: ticket type, sessions you choose, dietary and accessibility needs, and who registered you.
• Payment details: we use third party payment providers and do not store full card numbers.
• Event data: attendance, badge scans, session check-ins, meeting requests, and your answers to polls and feedback forms.
• Photos and video taken at our events.
• Technical data: IP address, device and browser details, and how you use our websites, collected through cookies and similar tools.
• Communications: emails, calls and messages you send us, and your marketing preferences.

Special category data

We do not ask for special category data. Dietary and accessibility information can reveal health or religious information. We collect it only to look after you at the event and only with your explicit consent. You can withdraw consent at any time.

Where we get it

Mostly from you. We also receive details from your employer or colleague if they register you, from speakers, sponsors and partners who invite you, from business contact databases and public sources such as company websites and LinkedIn, and from our event technology providers.

Why we use it and our lawful basis

We use your data for these purposes.

• To register you, take payment and run the event you booked. Lawful basis: contract.
• To keep accounting and tax records and meet other legal duties. Lawful basis: legal obligation.
• To market our events and services to people in the industrial decarbonisation sector, and to run and improve our events and websites. Lawful basis: legitimate interests. We balance this against your rights and you can object at any time.
• To send marketing by email to individuals where the law requires consent, for example sole traders. Lawful basis: consent. We also rely on the business-to-business rules in the Privacy and Electronic Communications Regulations. Every message includes an unsubscribe link.
• To share your details with sponsors and exhibitors if you agree, for example when you scan your badge at their stand. Lawful basis: consent, or your direct request.
• To photograph and film events for promotion and records. Lawful basis: legitimate interests. See Photography and video below.
• To use non-essential cookies. Lawful basis: consent.

Photography and video

We take photos and video at in-person events and may use them on our websites, social media, printed material and in event reports. If you do not want to appear, tell the event team on the day or email us. We will stop using your image in new material.

Who we share it with

We share personal data only where needed.

• Service providers acting for us, such as registration and event platforms, payment providers, email and CRM systems, website hosts, analytics providers, venues, security and accreditation providers. They act on our instructions under written contracts.
• Sponsors, exhibitors and partners, where you consent or ask us to.
• Professional advisers, insurers, auditors and regulators.
• Buyers or successors if we sell or restructure the business.

We do not sell personal data.

International transfers

Some of our providers operate outside the UK, for example in the EEA and the United States. Where we transfer data outside the UK we rely on UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or another safeguard the law allows. Contact us for details.

How long we keep it

We keep personal data only as long as we need it for the purpose we collected it. As a guide:

• Financial records: six years from the end of the relevant tax year.
• Event registration records: up to three years after the event.
• Marketing contacts: until you unsubscribe, and we review inactive contacts every two years.
• Photos and video: up to five years unless used in published material.
• Website analytics: up to 26 months.

Cookies

Our websites use essential cookies, and analytics and marketing cookies if you accept them. You can change your choice through your browser settings at any time.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of your data;
• correct data that is wrong;
• delete your data in some cases;
• restrict or stop how we use it;
• move your data to you or another provider; and
• stop sending you marketing, and object to uses based on legitimate interests.

Email hello@industrialconnectgroup.com to use any of these rights. We usually reply within one month. We may ask for proof of identity and we may extend the time by up to two further months for complex requests.

Complaints

Please tell us first if you are unhappy about how we have used your data. We will acknowledge your complaint within 30 days, look into it without undue delay and tell you the outcome. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. You can go to the ICO at any time.

Security

We use technical and organisational measures to protect personal data, including access controls, encryption in transit and staff training. If a breach puts your rights at risk we will tell you and the ICO as the law requires.

Links to other sites

Our sites may link to sites we do not control. This notice does not cover them.

Changes

We update this notice when our practices or the law change. The date at the top shows the latest version.